Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Village Behavioral Health Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Village Behavioral Health Treatment Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Frequently Asked Questions

At Village Behavioral Health, we strive to make the admissions experience one that is encouraging and helpful, one that instills a sense of hope. We are here to help you along every step of the way.

How do I refer a child to Village Behavioral Health?

A child/adolescent can be referred to Village Behavioral Health by completing the  Village Behavioral Health Referral form and/or calling our Admissions Department by phone:

  • (800) 255-TEEN (8336) or 865-380-4452
  • Fax: 865-970-1866

Or email A Village Behavioral Health intake counselor will assist you in the referral process.

How quick is the referral/admissions process?

The process is dependent upon information received, which is necessary in determining the appropriateness of the child’s placement with Village Behavioral Health; the type of services you are seeking; funding resources for the child’s placement; space availability; and completion of the admission documentation.

Does Village Behavioral Health have emergency/acute services?

Village Behavioral Health does not provide inpatient psychiatric acute care in any of its programs. In the event of a mental health emergency, please contact your primary care physician or proceed to the emergency room immediately.

What insurance is accepted for services?

Village Behavioral Health is a in network provider for Blue Cross Blue Shield, Aetna, Magellan Health Services, Value Options, Cigna, Mental Health Associates, Coventry, Prime Health Services and a Medicaid provider for Tennessee, North Carolina, and Washington, DC.

Can a parent refer their child/adolescent to Village Behavioral Health?

Yes, Village Behavioral Health does consider parent referrals for its residential treatment services. Residential treatment referrals most typically come through community-based professionals (e.g., psychiatrist, social worker, hospital case manager/discharge planner, probation officer). Residential treatment also typically requires independent verification by a physician that the youth meets the medical necessity criteria for the care. Village Behavioral Health intake counselors can explain these processes and help parents to work through them.

What are the requirements for visitation and family therapy while my child is in residential treatment at Village Behavioral Health?

In order to provide the most positive and beneficial therapy for children/adolescents, Village Behavioral Health strongly encourages parents and families to be active participants in the child’s/adolescent’s therapy, including active, face-to-face participation in family sessions.

There are regularly scheduled visiting hours on weekends, but the programs will modify that schedule if you are from out of the area, have a conflicting work schedule, or have other reasons that you cannot visit during scheduled hours. Ask the treatment coordinator of your child’s residential program for help arranging visiting hours for you.

Does Village Behavioral Health have a minimum IQ requirement for their residents?

Village Behavioral Health requires minimum IQ of 70 for any of its programs; each program assesses children/adolescents on an individual basis to determine whether the service can help. Village Behavioral Health does offer a specialized residential program for those with developmental disabilities.

Does The Village Academy facilitate transition back to public school?

The Village Academy offers specialized services to meet the needs of each child/adolescent, including those outlined in the child’s Individual Education Plan (IEP), which facilitates a smooth transition back to public school. The Village Academy is for residents of the treatment programs only.

Are there any exclusionary behaviors Village Behavioral Health will not accept?

All children who have been referred to Village Behavioral Health are reviewed on an individual basis to assess the agency’s ability to meet the needs of that child/adolescent.

An Ideal Place to Heal

With a serene environment, individualized treatment plans, engaging activities, and top-of-the-line education for each adolescent, Village Behavioral Health sets itself apart as a treatment center that makes positive change in each child’s life.

Most Insurance Accepted. Call for Free Verification.
  • Aetna
  • Beacon Health Options
  • Blue Cross Blue Shield
  • Cigna
  • United Healthcare
  • and more...
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